Terms & Conditions

PRICES AND FREIGHT – All prices are wholesale, FOB Penticton, BC and are subject to change without notice. We will ship via Canada Post. If there is a preference, please indicate this on the order.

MINIMUM ORDER – All orders are subject to acceptance by Nanook Stoneworks Inc. Our Minimum is $200 (orders not meeting this requirement are subject to an additional $10 handling charge).

TERMS – All first time orders must be pre-paid or COD. To qualify for Net 30 Day terms, please submit our credit application along with your GST tax number. Credit will not be given if Credit application is not filled out completely. All sales are final.

PAST DUE ACCOUNTS – All past due balances are subject to a finance charge of 2% per month. Where an account shows a past due balance of over 60 days, the account will be frozen until payment is resolved. There will be a $25 fee for any cheques returned for non-sufficient funds.

METHODS OF PAYMENT – Net 30 Day Terms payable by company cheque upon credit approval.
Prepaid shipments payable by Visa or Mastercard. Credit cards will be charged at the time of shipment.
COD shipments will be subject to additional COD charges as charged by the carrier.

BACKORDERS – Items not in stock will be backordered. Backorders will be shipped as soon as available. Please indicate if backorders are not acceptable.

RETURNS AND CLAIMS – Defective product(s) must be returned to Nanook Stoneworks Inc. for replacement. Credit will be issued for defective products only if replacement goods are not available. Defective product(s) must be returned to Nanook Stoneworks Inc. pre-authorized and pre-paid. No unauthorized returns will be accepted. Claims or request for return must be submitted within 10 days of receipt of merchandise. Refused shipments are subject to a 20% restocking charge plus all freight.